IMT TRANSACTIONS

O/o The Sr. Supdt. of Post offices, Thanjavur Division, Thanjavur 613 001

To

The Sr. Postmaster, Thanjavur HO

All ASP/IP/ Head & SPM of identified IMT centers under Thanjavur division

BD/ IMT/ dlgs. dt. at Thanjavur 613001 the 23.07.2012

This is regarding process of doing IMT transactions when there is technical problem in the system.

It is informed by RO that when a PO cannot complete an IMT transaction because of any technical problem, the transaction can be completed by Circle CSC and payment can be made to the customer at PO.

The PO should communicate all information to Circle CSC through telephone/ fax/ email.

However, before communicating the details to Circle CSC the KYC documents and duly filled up form for receiving money should be obtained and checked at PO.

The detailed operating & accounting procedure is enclosed herewith.

                                                                                                                  Senior Superintendent,

                                                                                                                     Thanjavur Division,

                                                                                                                    Thanjavur - 613001.

Process of doing remote transactions in Circle CSCs and procedure to be followed for communicating the information:

• Post Office location, not able to complete a transaction for any technical problem will contact its Circle CSC through available communication means viz. telephone / fax / e-mail.
• Before communication of transaction details, the Operator in the Post Office will ensure that the customer fills up the form for receiving money correctly.
• The operator will then check the KYC documents being given by the customer and ensure that the details, as mentioned in the receiving form match with the details as given in the ID Proof / Residence Proof documents
• If all the documents and information provided by the customer are found correct, the PO location will give all the particulars telephonically / fax / e-mail to the Circle CSC in the following format:

REQUEST FOR IMTS REMOTE TRANSACTION

Location Name :__________________ Date : ________

MTCN:

Receiver’s name (as mentioned by customer in TRM Form)

Receiver’s address (as mentioned by customer in TRM Form)

Sender’s name (as mentioned by customer in TRM Form)

Sending Country (as mentioned by customer in TRM Form)

Receiving Amount (as mentioned by customer in TRM Form)

ID Proof type (Passport / Election Card etc)

ID Proof No

ID Proof Issuing authority

Date Stamp Signature

A signed copy of the above form will be dispatched by post to the Circle CSC in confirmation of the phone / fax / e-mail message.

At the Circle CSC

• The CSC will transact on behalf of the location, filling in the Account Code / Terminal ID (in case of WU-IMTS) or the legacy ID (IN case of MG-IMTS). It may be noted that a record of the Account Codes / Terminal IDs and Legacy IDs of all locations are maintained in the Circle CSC for all locations within the Circle.

• Once the transaction is completed, the amount to be paid to the customer will be noted in words and figures by the CSC personnel on the print out of the payment report , as generated through the software along with signature and stamp of the CSC personnel. The print-out should then be dispatched to the concerned location by Regd Post for their records, after communicating the payable amount telephonically to the location. The information may also be sent by fax / e-mail, wherever available.
• The Circle CSC should maintain a register for the remote transactions done by it on behalf of the locations in the following format:

Sl No	Date	Location Name	Location Account Code / Legacy ID	MTCN / Reference No	Payable Amount	Signature	Despatch particulars

• This register should be maintained at the CSC month-wise and separately for WU-IMTS and MG-IMTS

At the Post Office

The Post Office location, on receipt of information from the CSC regarding the payable amount, should make the payment to the customer on proper receipt.

All Post Offices will maintain a register for the remote transactions in the following format:

Sl No	Date	MTCN / Reference No	Amount Paid	Signature	Receipt particulars from CSC

• This register should be maintained at the locations month-wise and separately for WU-IMTS and MG-IMTS